Privacy Policy
This Privacy Policy (“Policy”) explains how information about You is collected, used, and disclosed by Your access or use of this Site or otherwise as a result of Your interactions with Us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by Us to which this Site links or that links to this Site.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 18. If you are under the age of 18, please do not submit any personal information to Us, and rely on a parent or guardian to assist you.
Information We Collect Automatically
We may also automatically collect information about you when you access or use the Site or transact business with Us, including:
• Transaction Information: When you complete a payment on the website, we collect information about the transaction, such as payment amount, and the date and location of the transaction.
• Log Information: We obtain information about your use of Our websites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to this Site.
• Device Information: We collect information about the computer or mobile device you use to access Our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behavior.
• Location Information: We may collect information about the precise location of your device when you consent to the collection of this information. We may also collect information about your approximate location each time you access this Site.
• Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior, purchase behavior, and other engagement with the Services.
We use this information in one or more of the ways described in the “Use of Information” section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.
Information Use and Disclosure
Internal Use
We use your personal information to process your payment and provide you with the service. We may internally your personal information to improve this Site’s content and layout, to improve outreach and for Our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.
External Use
We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.
Your information is processed in a secure manner.
We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. We must provide your credit card number to financial-services corporations such as credit-card processors and issuers as is required to process your orders. We will use industry standard security measures, including data encryption, when providing your credit card number to others. We may disclose
personal information or financial information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if We are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms and Conditions or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.
Updates to this Policy
If We change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated.
Ready to wear
Once you submit your order, you will receive a confirmation email within 1 business day. Once your order has been confirmed, your item will be ready for dispatch within 2-3 business days.
Personalized wear
Personalized wear is upon request and tailor-made for each order. Once you submit your customized order, you will receive a confirmation email within 1-2 business days, and we allow 2 – 5 weeks for each customized order.
Once your order is dispatched, you will receive an email with your tracking number. You may contact Aramex’s main office at your destination shall you have any questions regarding shipping or tracking inquiries.
All orders are shipped via our affiliate courier Aramex.
We process and send orders during our main office hours (Sunday – Thursday) from 9 am to 5 pm, except for Bahrain Public holidays.
Cancellation or modification of the requested size may be possible depending on the current status of your order. If you decide to cancel your order after it has been placed, we may be able to process the cancellation within 24 hours.
For assistance, please don’t hesitate to reach out to us at customercare@aksthelabel.com or call us at +973 1367 6761.
Please be aware that once your order has been shipped, it will no longer be possible to cancel the order.
Ready to wear
In the case of an exchange or refund for your ready-to-wear items, you may request a refund or size exchange by filling out the Return request form within 30 days of receiving your order, a representative will get back to you with return instructions via text or email.
Personalized wear
All personalized orders are customized upon request and are not eligible for exchange or refund. In case of a manufacturing fault or fault in requested sizes, you may email us your request at customercare@aksthelabel.com, and our representative will guide you through the process.
Not happy with the fit of your personalized order?
We provide alteration and size adjustment services for a period of 30 days from the date of order receipt. The associated cost will be determined based on an evaluation conducted by our dedicated customer care representative.
Our representatives are available from Sunday to Thursday from 9 am – 5 pm. Call us on +973 1367 6761 or drop us a message on +973 3683 6668.